I am new to Shopezy
You can download the Shopezy app for iPhone/Android and start to order.
Shopezy supports various payment options. You can pay by your card, Apple Pay or Cash
You can use your coupon from the cart page.
TO USE A COUPON:
1. Open Shopezy app
2. Select items and add them to your cart; when done, go to “Cart”
3. Tap “Apply Promo Code” and give your coupon code.
4. Tap “Apply” and your coupon will be applied.
5. Now tap “Proceed to order” and choose your payment method
6. Your order will be placed
Help with an order
If you would like to change your delivery address before the order is picked up from the store, please reach out to our customer support on 02393430060 or on chat from the app, quoting your order number.
We will do our best to accommodate your request.
If you would like to cancel your order before it is picked up from the store, please reach out to our customer support on 02393430060 or on chat from the app, quoting your order number.
We will cancel your order and initiate a full refund if payment was made by card.
Our stores and delivery drivers do their best to deliver your order within the estimated delivery time. External factors like heavy traffic, bad weather conditions or a busy store, can cause delays.
Check your order status in the app to get the latest on what's happening with your order. You can reach out to our customer support on 02393430060 or on chat from the app, we will do our best to service you.
Your order may be canceled by the store. This can
happen because of:
1) If they've run out of multiple items or they're
receiving a large volume of order requests.
You will be fully refunded if the merchant cancels your order.
Help with a delivered order
If you received someone else's order and were delivered the wrong items, but were charged for your order please reach out to our customer support on 02393430060 or on chat from the app. We'll review and make any necessary adjustments to ensure the right order is delivered to you.
If your order is missing items, but you were charged for your order please reach out to our customer support on 02393430060 or on chat from the app. We'll review and make any necessary adjustments to ensure the right order is delivered to you.
Our stores do their best to package and deliver your order safely and securely.
If your order arrived damaged in any way, please let us know our customer support team on 02393430060 or on chat. We'll review and make adjustments as necessary.
Help with Payments
It may take a few days for the payment to disappear from your account statement. If you can still see the transaction on your bank statement after 3 working days please reach out to our customer support on 02393430060 or on chat from the app.
It may take 3-5 business days for all refunds to be processed, but don't worry. If you can still see the transaction on your bank statement after 5 working days please reach out to our customer support on 02393430060 or on chat from the app.
