Shopezy Terms & Conditions

Please read these terms and conditions along with our privacy policy before ordering through our mobile apps.



Shopezy is a company registered in England with registered company number is 12392266. Our registered office is Unit 1, Radyr Court Shopping Precinct, Cardiff, CF5 2QF


You may contact us by telephone on 02393430060 or using our contact form .For any issues with your order please initially contact the store you ordered from, contact details are provided in your order confirmation email.



We, Shopezy, provide a method for you to place an order with your local convenience store. When you place an order, your contract is with that store for the purchase of the products and for the delivery service. To avoid doubt, your contract is not with Shopezy for the purchase of the products or for the delivery service. Shopezy is, therefore, not liable for any damages or any losses that you may incur (except as a result of Shopezy’s own negligence), including without limitation in relation to defective goods or products, damages to your order, or late delivery of your order.

By ordering via Shopezy, you are indicating that you understand and agree to these terms.


By placing an order through our website or app you warrant that you are legally capable of entering into a binding contract with the store and that you are at least 18 years old.


If you suffer allergies you agree to always check the label of purchased items.


It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.

When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old.

When age restricted products are delivered / collected you may be asked to provide proof of id.

We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:


All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.


When you place an order through Shopezy, we will send your order to the relevant store. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time.

When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, how ever some banks will take up to 10 days to refund the transaction.


Stores will always endeavour to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost.

Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.

If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items.


After an order is placed with Shopezy, stores can accept amendments or cancel the order. However we will be willing to do so as long as the order has not already left the store premises. It is recommended you contact the store directly if you would like to request a cancellation or amendment to your order


The price of the item(s) you order will be the price on the Shopezy site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.


All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions.

The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order.

Unless stated discounts cannot be combined and only one offer can be applied to any order. Shopezy has the right to exclude certain products or categories from discounts.

Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being rejected.

Coupon/voucher codes can be amended or withdrawn at any time.


Shopezy will run competitions on social media and our website or apps. These conditions apply to those competitions.

Competitions are open to residents of the UK aged 18 or over, except employees of Shopezy, their friend and family or employees of stores listed on our platform.

Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will unable to deliver the prize to you.

By entering a competition, you are deemed to have accepted these terms and conditions.

All data collected as part of a Shopezy competition will be processed in accordance with applicable UK data protection and as set out in privacy policy.

Prizes will be delivered to winners direct from our suppliers, in case those items are no longer in stock we will provide the winner with a prize of equivalent value of our choice.


Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss.

Our maximum liability is the value of your order.


Shopezy reserves the right to cancel orders reasons not attributable to Shopezy, including but not limited to:

in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

failure to contact Buyer by phone or email at the time of delivering the Order booking;

failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or

unavailability of all the items ordered by Buyer at the time of booking the Order; or

unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Shopezy will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value